At DHL Global Forwarding, the Certified International Forwarder (CIF) program continues to drive learning and development for its people and success of DHL. 

Meet Andrea Salazar, a Senior Sales & Customer Experience Manager and CIF facilitator from DGF Americas team. Andrea describes her journey in facilitation to be an empowering and transformative experience with her colleagues to excel and make a meaningful impact. 

"What truly resonates with me about facilitation is its ability to go beyond the mere sharing of valuable knowledge and skills," says Andrea.

Here, Andrea shares her journey from the classroom into the world as a CIF facilitator. 

Empowering and inspiring colleagues

Andrea explains what she enjoys about facilitating CIF sessions. 

"To me, facilitation is about empowering and inspiring our colleagues to unleash their full potential and strive for greatness! The sessions are designed to be highly practical, allowing participants to immediately put what they've learned into action. It's a transformative experience that empowers us to excel and make a meaningful impact," says Andrea.

Resonating with her personal values

Being a CIF facilitator enriches every aspect of Andrea's life. 

"What I find most rewarding about CIF is the opportunity to communicate and embody our corporate values, which resonate with my own personal values. It's an incredibly satisfying experience. In these sessions, I am not just a facilitator but also an active participants, practicing what we share in both my professional and personal life," comments Andrea.

Learning through facilitation 

Andrea has also experienced growth and development facilitating CIF sessions. 

"It's not just about the knowledge - it's about the inspiration! Through CIF facilitation, I have learnt the importance of being an active listener, the value of doing things right the first time, and setting that intention in everything I do. These principles have become ingrained in my daily work and have had a positive impact on my personal life as well," adds Andrea.

Finding a healthy balance  

Andrea understands the importance of finding the right balance.

"Balancing my daily responsibilities with facilitation can sometimes be a challenge, but I make it a priority to incorporate CIF into my planning. By doing so, I am able to effectively manage both aspects of my role and ensure that I can deliver quality workshops while fulfilling my other responsibilities. Leveraging the resources available helps me create a seamless and impactful learning experience," says Andrea.

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