Laura Punzón enjoys WTW's supportive team culture

Meet Laura Punzón, a Willis Towers Watson Team Leader in the Companies, Transport and International team, based in Madrid, Spain.

WTW is committed to developing a diverse workforce and creating an inclusive work environment where everyone is respected, valued and appreciated. The global dimension of WTW means for a career with exciting opportunities for collaboration and growth.

Here, Laura discusses her role with WTW, her career achievements and shares her hopes for personal and professional growth in the future.

What are your personal interests?

Walking in the country, passing time with friends and traveling.

Can you describe your career progression with WTW?

I came into the company in 2015 as a claim handler on the Companies, Transport and International team. Two years later I became a Team Leader.

Can you tell us about day-to-day responsibilities of your job?

I currently lead a team of seven people handling Company, Cargo, Commercial and International claims. My day-to-day duties consist of running the team, attending to their questions, overseeing the deadlines established for the revision of claims, supporting the team as needed, and addressing client feedback.

What are key challenges of your role and how do you overcome them?

My biggest challenge has been to assume a Managerial role and take on responsibility for the entire department. I continued working on my day-to-day tasks, but with a higher level of responsibility, and I also work to make my team feel supported.

What training and development opportunities have you received?

I received support from my superiors. When one has a strong commitment to the company, development opportunities are possible.

What is your proudest achievement since joining WTW?

I’ve worked in the Business Support Claims department, which handles high-frequency claims with maximum productivity, since its inception. Working together, this team has improved claim handling and created a more efficient process for our clients.

How would you describe the culture with WTW?

The culture is dedicated to serving clients with proven solutions that can be targeted to their needs.

What has surprised you about your role or the company?

The warm attitude and transparency shown to all colleagues was a nice surprise, as this wasn’t what I had experienced in other multinational companies.

What is your hope for your career in the future?

I would like to continue growing personally and professionally with this great company, and help meet our business and strategy objectives while looking to increase value for our shareholders and clients.