Rachel Head is a Capgemini Managing Consultant, Business Change. Since first joining the company as an IT Call Centre Analyst, Rachel has progressed through different roles and enjoyed developing her skill-set. Based in Birmingham UK, Rachel shares her Capgemini career progression story. 

Enjoying working as a team and smashing targets

"I joined Capgemini in 1997 as an IT Call Centre Analyst, I thoroughly enjoyed working as a team and smashing our targets. After leading in many call centre roles, I finally saw an internal job vacancy to join our Training team. I applied for this role, not really thinking I would get it but after a long assessment I got told I’d been successful," recalls Rachel.

"This was a massive confidence boost. After many years of strategising around training solutions with our clients, developing bespoke and tailored training packages and delivering those packages, I realised that training was the final piece of the jigsaw puzzle in regards to technology enabled change and I wanted to be able to do more earlier in the lifecycle of a programme to make our clients successful."

Moving into Business Technology Solutions 

Rachel then moved into Business Technology Solutions (BTS) as a Business Change Consultant specialising in Learning.

"As I joined large technology transformation programmes with other experienced consultants, I started working across our capabilities; understanding change, building user centric engagement journeys, value management, process re-design, change fit leadership, etc," she says. "I am now fortunate to lead large transformations for Capgemini and I am also the People Lead for BTS."

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